At Shamiyana Couture, we follow a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program®” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase. All sale, discounted, coupon, and gift voucher purchases are non-returnable, non-refundable, and non-exchangeable. Please go through the size chart carefully for sale products.
Size Exchange: If you have any size issues with the product delivered, please email us at shamiyanacouture@gmail.com or WhatsApp us at +91-7027597772 within 24 hours from the date of delivery. If reverse pickup is available in your area, we will arrange a pickup from the original delivery location and resend the product. The reverse pickup charges of Rs 200 are to be borne by the customer. Please note: Reverse pickup might not be available in some areas. In this case, the customer is requested to send back the item with their name and mobile number on it. Exchanges are allowed only for size issues, not for product exchanges. A credit note will be issued only when the desired size of the product is not in stock.
Validity of Credit Voucher: The credit voucher issued for exchange will be valid for 30 days.
Return: We humbly do not accept returns on items sold once.
Damaged/Wrong Delivery: If you receive a damaged/defective product or an incorrect item, inform us within 24 hours of delivery. We will replace the product with the next fastest possible courier. Our products undergo three layers of quality checks before shipment, and we record the process for reference. If there is still an issue, we will resolve it for you.
Only products which are unused, unworn, unwashed, undamaged, with all labels and tags intact, in original packaging, are eligible for exchange.
An opening video of the parcel for the first time is mandatory in both scenarios; otherwise, we will not be able to proceed with the exchange.
Can I Cancel My Order?
Prepaid orders are not eligible for cancellation.
You can cancel your Cash on Delivery order within 24 hours of placing it. Please call us on +91-7027597772 or write to us at shamiyanacouture@gmail.com to request a cancellation.
Why Is My Exchange Not Accepted?
We endeavor to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
Exchange/Return is not accepted if the customer does not like the material or color of the dress. We suggest that the customer reads the product description and views all the pictures before ordering. Our products are made and handled by human hands involving various processes. There may be variations in color, finish, and overall look. The colors you see on our website will depend on the accuracy of your monitor, for which subtle variations must be acknowledged. A 5-10% color difference depends on the screen resolution of the device used by the client and camera lights. Please do not expect an exchange or return for the same. We have made every effort to display the colors of our products accurately on shamiyanacouture.com. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate. Exchange/Return is not accepted if the product is washed and worn. Purchases made from the SALE section are not eligible for any kind of return or exchange. All sale, discounted, coupon, and gift voucher purchases are non-returnable, non-refundable, and non-exchangeable.
How will I receive the credit for my money when the desired size of the exchange product is not available?
The credit note will be emailed to you, which you can use within the next 30 days on the Shamiyana Couture website. Please make sure that you use the credit in one go.